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Showing posts from May, 2015

Introducing the team: Gail Austin, Customer Support Coordinator, Team Leader

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Gail, describe your role at NAG?

I manage the Technical Support Service, the Sales Operations Team, NAG Oxford Reception and I am website editor for the marketing area of the website.
Can you give examples of the customer problems you help solve via NAG Technical Support?
Rather than solve users technical issues my role is connected to the direction of incoming support queries and the issuing and renewal of software licences. Over time I have come to understand the installation of our software and so can help users with some of their licensing and software applicability issues.
Tell us something special/unusual about NAG?
I believe that NAG truly cares about giving our customers the best possible service.  This comes across again and again in the positive feedback we receive following the closure of technical support queries.
Tell us something special/unusual about yourself?
I’m just a little bit proud of the fact that when helping Mick Pont with some tests he was carrying out for a present…